Visual Inspection Report for Renewal Services #

Conducive conditions are conditions which can cause termite infestations.

Deficiencies and Corrections #

Listed below are deficiencies or corrections that may be identified during their renewal inspection and need to be addressed by the property owner. After corrections, we ask the property owner to call Arrow and arrange a follow-up inspection and, if needed, further treatment. Arrow does not cover termite damages where moisture problems exist, or structures added with retreat-only warranties.

Wood Destroying Insect Damage #

Damage caused by an insect that is not a termite (carpenter ant, carpenter bee, wood boring beetles, etc.).

Live Termites #

Requires follow-up treatments by termite supervisors.

Slab Not 2-3 Inches Visible #

Dirt above grade.

Wood or Stucco to Ground Contact #

Within 1 ft of structure.

Wooden Forms Present in Adjacent Slab #

Wood Rot #

Dense Vegetation or Plants Touching Home #

Trim or cut back plants.

Standing Water #

Area Visually Inaccessible #

Moisture Leak Observed #

Crack in Slab or Stucco #

Unsealed or Rotten Woods (Moisture) #

Homeowner to seal windows to prevent moisture issue.

Inaccessible Crawl Space #

Waive and broadcast spray.

Untreated Addition #

Account manager to price addition to put under contract.

Mildew or Mold Observed #

New Landscaping or Digging #

Barrier broken. Liquid barrier to be re-established.

Homeowner Bleached Home #

Barrier degraded. Liquid barrier to be re-established.

Warranties #

• Pre-construction warranty
  • $150,000.00 Damage warranty – given for 5 years from pre-treat date
• New construction baiting warranty
  • $150,000.00 Damage warranty – given for 5 years from baiting installation date
• Builder spot treatments/baiting installation warranty
  • $150,000.00 Damage warranty – given for 5 years from builder spot treatment date
• Post construction baiting warranty
  • Set by account manager or inside sales person
• Post construction liquid warranty
  • Set by account manager

Customer Sources #

Sources #

The customer sources preferences are used to set up and manage sources for customers.

Recording sources help users see how customers are discovering the company and its products. It also helps measure marketing efforts by eliminating poorly performing advertising mediums and focusing on better-performing campaigns.

A customer card has multiple places to choose a source: the info tab and on each subscription.

• Builder or contractor – use when either of those builders are the source of the sale.
• Five year conversion – switched to Sentricon at the time of the five year renewal.
• Seven year conversion – switched to Sentricon at the time of the seven year renewal.
• Perimeter conversion – use when Sentricon is installed in place of the perimeter.
• Marketing sources – Angie’s List, Arrow Sign, Arrow vehicle, Arrow website submission, billboard, coupon book, Elocal, email marketing, employee referral, Facebook, Google, Groupon, etc.