6 Sections
43 Lessons
Lifetime
Expand all sections
Collapse all sections
Orientation
10
1.1
Welcome to Arrow Academy
1 Minute
1.2
Slack Application Training
13 Minutes
1.3
General Pest Control and Rain Day Service
18 Minutes
1.4
Initial Pest Control Treatment
28 Minutes
1.5
Attic Dusting Treatment
4 Minutes
1.6
Mosquito Backpack Treatment
11 Minutes
1.7
Sentricon Termite Renewal
59 Minutes
1.8
Termite Perimeter Treatment
10 Minutes
1.9
Termite Biology
77 Minutes
1.10
Company Knowledge
5 Questions
Phone System Training
6
2.1
Yealink Phones
19 Minutes
2.2
Basic User Web Portal
27 Minutes
2.3
Basic User Webphone
17 Minutes
2.4
Call Center Agent
34 Minutes
2.5
Webphone Agent
18 Minutes
2.6
Mobile Phone Training
14 Minutes
Field Routes, Routing, and Scheduling
17
3.1
Creating a New Customer
2 Minutes
3.2
Creating a Note in the Customer Card
3 Minutes
3.3
Customer Card Overview
3 Minutes
3.4
How to AutoSchedule an Appointment
2 Minutes
3.5
How the Job Pool Works
9 Minutes
3.6
Scheduling an Individual Appointment
3 Minutes
3.7
Customer Portal Training
12 Minutes
3.8
Tips & Tricks-Scheduling And Routing
67 Minutes
3.9
Arrow Overview
7 Minutes
3.10
Scheduling Basics
4 Minutes
3.11
Confirming An Appointment
5 Minutes
3.12
Linking and Transferring Accounts
4 Minutes
3.13
FieldRoutes Mobile Basic Overview
4 Minutes
3.14
FieldRoutes Mobile Unable to Perform Service
3 Minutes
3.15
FieldRoutes Mobile Completing a Termite Renewal Work Order
8 Minutes
3.16
Field Routes Practice
51 Minutes
3.17
Field Routes Report Training
53 Minutes
New Service and New Homes Training
5
4.1
Bats and Mosquitoes
57 Minutes
4.2
Bed Bugs
76 Minutes
4.3
Cockroaches and Silverfish
64 Minutes
4.4
Fogger Treatment
6 Minutes
4.5
Tawny Crazy Ants
14 Minutes
Customer Service Training
1
5.1
Customer Complaint Training
Phone Sales Training
5
6.1
Overcoming Wrong Company Objection
5 Minutes
6.2
Cancelling Services
2 Minutes
6.3
Paying Bill, Upselling Mosquito, and Scheduling Attic Inspection
11 Minutes
6.4
New Homeowner Termite Perimeter & Pest Control Upsell
6 Minutes
6.5
Mosquito Sale from Email Campaign
12 Minutes
Customer Service Representatives
Curriculum
This content is protected, please
login
and enroll in the course to view this content!
Home
Courses
Search
Search
Account
Login with your site account
Lost your password?
Remember Me
Not a member yet?
Register now
Register a new account
Are you a member?
Login now
Modal title
Main Content