Customer Service Representatives
Description
Meet with HR (Allison/Natalie):
- Review Employee Handbook
- Receive Slack Login
- Review Job Description
- Review Clock in/out procedure
- Receive computer login/email and begin video training
Arrow Academy and Video Training (Direct Supervisor or Natalie will transition you to these trainings)—-Todays videos relate to general applications/systems used by Arrow and what entails a pest control service.
Curriculum
- 6 Sections
- 43 Lessons
- Lifetime
Expand all sectionsCollapse all sections
- Orientation10
- 1.1Welcome to Arrow Academy1 Minute
- 1.2Slack Application Training13 Minutes
- 1.3General Pest Control and Rain Day Service18 Minutes
- 1.4Initial Pest Control Treatment28 Minutes
- 1.5Attic Dusting Treatment4 Minutes
- 1.6Mosquito Backpack Treatment11 Minutes
- 1.7Sentricon Termite Renewal59 Minutes
- 1.8Termite Perimeter Treatment10 Minutes
- 1.9Termite Biology77 Minutes
- 1.10Company Knowledge5 Questions
- Phone System Training6
- Field Routes, Routing, and Scheduling17
- 3.1Creating a New Customer2 Minutes
- 3.2Creating a Note in the Customer Card3 Minutes
- 3.3Customer Card Overview3 Minutes
- 3.4How to AutoSchedule an Appointment2 Minutes
- 3.5How the Job Pool Works9 Minutes
- 3.6Scheduling an Individual Appointment3 Minutes
- 3.7Customer Portal Training12 Minutes
- 3.8Tips & Tricks-Scheduling And Routing67 Minutes
- 3.9Arrow Overview7 Minutes
- 3.10Scheduling Basics4 Minutes
- 3.11Confirming An Appointment5 Minutes
- 3.12Linking and Transferring Accounts4 Minutes
- 3.13FieldRoutes Mobile Basic Overview4 Minutes
- 3.14FieldRoutes Mobile Unable to Perform Service3 Minutes
- 3.15FieldRoutes Mobile Completing a Termite Renewal Work Order8 Minutes
- 3.16Field Routes Practice51 Minutes
- 3.17Field Routes Report Training53 Minutes
- New Service and New Homes Training5
- Customer Service Training1
- Phone Sales Training5
